Questions & answers
How can I make a complaint against my dealer or advisor?
The first step is to put your complaint, in writing, to the compliance officer of the firm against which you have a complaint. If your concerns are not satisfied at this level, then you may want to escalate your complaint to either the Investment Industry Regulatory Organization of Canada (IIROC) or the Mutual Fund Dealers Association (MFDA). A directory of member firms is available on both the IIROC and the MFDA websites. You can complete a complaint form online or call their information lines for more information and assistance.
IIROC 1-877-442-4322
MFDA 416-361-6332 or 1-888-466-6332
At this point in the process, you may also wish to contact the Ombudsman for Banking Services and Investments (OBSI). OBSI can assist in the resolution of disputes between investment firms and clients.
If you are concerned that you may be the victim of a fraud or theft committed by your dealer or salesperson, you may wish to contact your local police agency to file a complaint. If you need further assistance, please contact BCSC Inquiries.