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How to File a Complaint with the BCSC

How to File a Complaint with the BCSC

The British Columbia Securities Commission (BCSC) encourages the public to file complaints and submit tips. Information we receive from the public helps us protect investors from investment scams and other misconduct.

If you know of a suspicious investment, individual, or company operating in B.C., contact the BCSC immediately.

How to File a Complaint or Tip with the BCSC

B.C. residents can contact us in the following ways:

  • Call 1-800-373-6393 during regular business hours
  • Email [email protected]
  • Use the online Report a Concern form
  • Send a letter or package in the mail

Contact the BCSC

What to Include in an Investor Complaint

When you contact the BCSC, include as much detail as possible. Some important pieces of information include:

  • How much you invested and any details about the investment
  • The names and contact information of the people involved
  • What you were told about the investment

You should also send us copies of documents, emails, or any other relevant information that relate to the investment. The more information you provide, the faster we can decide what action to take.

What the BCSC Can Do After a Complaint

If your complaint does not involve securities, we may be able to refer you to another agency.

Complaints that relate to securities may result in the BCSC enforcement division moving forward with an investigation. Not all complaints result in an enforcement action.

In some cases, during an investigation we can act quickly and freeze money and prohibit trading in specific securities. Freezing money is one of the best tools we have to protect investors. In some cases, freezing funds stops the illegal activity.

Complaints that become investigations may result in a hearings which may result in orders against people who committed misconduct.

Questions or Concerns? Contact the BCSC

We welcome comments, questions, and tips from investors. If you need to speak to someone at the BCSC, contact us.

Learn About BCSC Inquiries