How do I make a complaint? What kind of information does the BCSC need?
Please include the following information in your complaint:
- Your name and contact information.
- Information about the company/individual who is the subject of the complaint.
- The timeline of the complaint.
- Whether other regulatory agencies have been contacted and, if so, which ones.
- A narrative of the complaint.
- Any documents or sources relevant to your complaint.
Read more about filing a complaint or contact BCSC Inquiries for assistance with making a complaint.
Can I file a complaint anonymously?
Yes. While the BCSC would like to obtain as much contact information as possible from anyone making a complaint, we will accept anonymous complaints. Please consider, though, that the success of an investigation often depends on locating people with first-hand knowledge of the alleged wrongdoing.
You can use the Report a Scam form to report your concerns about possible investment scams or visit the File a Complaint section to learn more about filing a complaint with the BCSC.
How can I make a complaint against my dealer or advisor?
The first step is to put your complaint, in writing, to the compliance officer of the firm against which you have a complaint.
If your concerns are not satisfied at this level, then you may want to escalate your complaint to either the Investment Industry Regulatory Organization of Canada (IIROC) or the Mutual Fund Dealers Association (MFDA). A directory of member firms is available on both the IIROC and the MFDA websites.
You can complete a complaint form online or call their information lines for more information and assistance. The links on this page will take you to each organization’s contact information page.
At this point in the process, you may also wish to contact the Ombudsman for Banking Services and Investments (OBSI). OBSI can assist in the resolution of disputes between investment firms and clients.
If you are concerned that you may be the victim of a fraud or theft committed by your dealer or salesperson, you may wish to contact your local police agency to file a complaint. If you need further assistance, please contact BCSC Inquiries.
What does the BCSC do when it receives a complaint?
The BCSC reviews complaints made against individuals or companies involved in trading securities in BC. The BCSC evaluates the actions of these individuals and companies for possible breaches of provisions of the Securities Act. The BCSC may refer some complaints to other agencies, where appropriate.
Read more about filing complaints in the File a Complaint section.